Refund and Returns Policy

Overview

At Ayopify, we strive to provide our customers with high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.
• Time Frame: You have 30 calendar days from the date you received your item to request a return.
• Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and intimate goods (such as underwear).

Return Process

1. Initiate a Return: To start a return, contact our customer service team at [contact email] with your order number and details about the product you wish to return.
2. Approval: Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
3. Shipping: If approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [contact email].

Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [contact email] and send your item to: [Return Address].

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: sales@ayopify.com
  Phone: +233542463143

Thank you for shopping with Ayopify. We value your satisfaction and appreciate your business.